Customer Relations Manager
I'm hiring one person to help the salespeople and dealerships we train follow through and sell more cars. If you already know who I am and what RFW does, keep reading. If you don't, this probably isn't your role.
Watch this first
I recorded this to walk you through the job myself. Watch it before you apply.
Watch the whole thing. There's something in it you'll need for your application. This job comes down to following through, so I'm paying attention to who catches it.
What you'd be doing
Here's the real day-to-day. No mystery to it.
Follow up with our dealer clients
You'll stay on top of every dealer we work with: who's logging in, who's posting, who's showing up to calls. You'll run check-in meetings with their managers and show them the wins. When a store goes quiet, you catch it early.
Run group trainings
You'll lead live group sessions and walk new teams through their first steps, so they're making content and posting from week one.
Make the training stick
This is the heart of it. A rep who stops posting stops selling, so you keep people moving — DMs, calls, whatever it takes. When someone falls off, you're the reason they get back on.
Coach clients one-on-one
A lot of the people we train work with us directly. You'll coach them, review their content, and give them honest feedback that actually makes them better.
Grow into a coach of your own
Once you know our system inside and out, this turns into something bigger. Our best people end up coaching clients themselves. That door is open to you.
Who this is for
Be honest with yourself on these.
You've sold cars
You've spent real time on a floor, and ideally you're still on one. You don't have to be the top dog. Steady and dependable matters more here than flashy. But you need to know what a Saturday at the dealership actually feels like, because that's the world our clients live in.
You do social media
You post, and you've built something of your own, even if it's small. You get the difference between content that just gets views and content that sells cars. You'll show me your accounts, not just tell me about them.
You don't let things slip
Following up is the whole job. If things fall through the cracks with you, our clients feel it directly. Details have to genuinely matter to you.
You know what we do here
You understand how I teach and why it works, or you've at least done your homework. If you couldn't explain what RFW does to a friend, it's not the right fit yet. No hard feelings — the job just starts too far in.
Who it's not for
People who wait to be told what to do. People who need managing to stay busy. And anyone looking for a side gig. This is full-time, and if you're on a floor right now, taking it means leaving that job.
How the money works
Here's exactly how it's structured. The specific rates are in the offer.
You earn commission on the dealers you keep renewing, the individual clients who sign up, coaching upgrades, and any new business you bring in. Keep clients happy and renewing, and you close the gap from $48k to $72k on your own. And $72k isn't the ceiling.
Remote, anywhere in the U.S. Full-time, five days a week. Our clients are car people, so some trainings run in the evening and you'll catch the occasional Saturday. If you've worked a floor, none of that is new to you.
This isn't a normal application
That's on purpose. How you apply tells me whether you pay attention, which is most of the job.
Watch the video all the way through
There's something in it you'll need for your application. If it's missing, I'll know you didn't watch.
Record your own Loom (3–5 minutes)
On camera, do two things. First, share your screen and walk me through your own social media — what you post and what's worked. Then tell me why you want this role and what you think RFW actually does. And do the thing I asked for in my video.
Send in the form below
With your Loom link. I read every serious application that follows the instructions, and I'll reply personally. If you haven't heard back in 14 days, it's a no. There's no deadline — I'll hire when the right person shows up.
Send it in
Fill it out completely. Every field counts.
Got it. 👊
Your application's in. If you followed everything, you'll hear from me within 14 days.